FAQ

Account, security, and verification

What onboarding information is required for a Trust?
Published on Oct 13, 2023Updated on Sep 27, 2025110
Why am I asked to confirm my personal details again?
Published on Mar 19, 2025Updated on Oct 15, 2025125
How do I whitelist OKX Emails?
Published on Nov 26, 2024Updated on Sep 8, 202555
What documents are accepted as proof of sources of funds from decentralized finance?
Published on Nov 12, 2024Updated on Nov 17, 202552
How do I fix errors when submitting my institutional verification?
Published on Oct 10, 2024Updated on Oct 8, 202560
What are sanctions?
Published on Sep 1, 2024Updated on Nov 17, 20252
What onboarding information is required for a privately owned financial institution?
Published on Oct 13, 2023Updated on Sep 27, 2025100
What onboarding information is required for a privately owned company?
Published on Oct 13, 2023Updated on Sep 27, 2025261
How do I update my login password?
Published on Aug 22, 2023Updated on Oct 15, 202528
How do I submit my proof of address (POA)?
Published on Sep 25, 2024Updated on Nov 17, 20253
How do I register for an OKX account?
Published on Sep 6, 2024Updated on Dec 29, 202536
How long does it take to complete my identity verification?
Published on Sep 4, 2024Updated on Nov 17, 20257
What attestation do we need to agree to when verifying as an institutional customer?
Published on Feb 5, 2024Updated on Oct 8, 2025131
What onboarding information is required for a fund?
Published on Oct 13, 2023Updated on Sep 27, 2025106
What onboarding information is required for the government-owned enterprise?
Published on Oct 13, 2023Updated on Sep 27, 202561

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