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- How do I start onboarding as an institutional user?Published on Oct 10, 2024Updated on Dec 10, 202549
- Passkey FAQPublished on Mar 19, 2025Updated on Dec 23, 2025106
- How do I find my user ID (UID)?Published on Mar 20, 2025Updated on Dec 3, 2025164
- Which types of institutions are supported by OKX?Published on Jan 29, 2025Updated on Sep 27, 202535
- How do I check on updates to my support ticket?Published on Oct 17, 2025Updated on Jan 6, 202625
- How do I join a video call with customer support?Published on Aug 26, 2025Updated on Oct 27, 202535
- How do I get my individual account verified?Published on Aug 7, 2024Updated on Dec 19, 202532
- How do I navigate to and customize notification settings?Published on Oct 8, 2025Updated on Nov 6, 202510
- How do I reset my Two-factor authentication (2FA)?Published on Sep 15, 2023Updated on Oct 15, 202513
- How do I freeze my account? (web)Published on Aug 22, 2023Updated on Oct 10, 2025394
- Beneficial Ownership FAQPublished on Oct 10, 2024Updated on Dec 1, 20256
- How do I update my authenticator app?Published on Aug 1, 2024Updated on Oct 15, 2025130
- How do I check the status of my institutional verification?Published on Oct 10, 2024Updated on Oct 8, 202531
- Why did my identity verification fail?Published on Aug 8, 2024Updated on Oct 15, 202539
- My phone isn't working, what should I do?Published on Aug 1, 2024Updated on Jan 15, 20267