FAQ

Account, security, and verification

OKX Beginner's Guide
Published on Nov 10, 2025Updated on Dec 16, 20251
What's KYC: What to expect and why it matters?
Published on Jun 24, 2025Updated on Jan 9, 202643
Know Your Business (KYB) FAQ
Published on Jan 29, 2025Updated on Sep 27, 202528
How do I know what my institution type is?
Published on Oct 13, 2023Updated on Sep 27, 2025126
How do I change my phone number?
Published on Sep 7, 2023Updated on Nov 3, 2025
How do I close my account? (app)
Published on Aug 22, 2023Updated on Nov 17, 20257
How do I verify my identity with ID and selfie photos?
Published on Sep 4, 2024Updated on Nov 17, 202540
How do I add my emergency contact?
Published on Jul 24, 2025Updated on Oct 15, 2025206
How do I verify an individual account from Mexico?
Published on Sep 25, 2023Updated on Dec 30, 2025145
How do I update my email?
Published on Sep 6, 2023Updated on Oct 15, 20251
How do I complete the required tasks shown in the app?
Published on Jul 3, 2025Updated on Jul 10, 202531
How do I create passkeys? (web)
Published on Jan 19, 2025Updated on Nov 17, 20252
A beginner's guide to identity verification
Published on Oct 9, 2025Updated on Dec 19, 20253
How do I know if anti-money laundering (AML) program questionnaire is needed for my verification?
Published on Dec 12, 2024Updated on Oct 15, 202573
I haven't received the SMS code
Published on Aug 16, 2023Updated on Nov 17, 202519

Showing 31-45 of 68 articles