FAQ
Account management and security
- I haven't received the SMS codePublished on 16 Aug 2023Updated on 25 Dec 202531,398
- How do I create passkeys? (app)Published on 16 Aug 2023Updated on 8 Jan 202612,039
- How do I reset Two-factor authentication (2FA)?Published on 15 Sept 2023Updated on 9 Jan 20265,956
- How do I link an authenticator app?Published on 29 Aug 2023Updated on 8 Sept 202515,528
- How do I use a physical security key to protect my account?Published on 10 Jan 2025Updated on 8 Sept 202515,718
- How do I change my login password?Published on 22 Aug 2023Updated on 16 Jan 202619,246
- Why is my account frozen and how do I unfreeze it?Published on 22 Aug 2023Updated on 15 Jan 202623,103
- How do I transfer/deposit crypto with my sub-accounts?Published on 22 Aug 2023Updated on 17 Nov 20256,468
- How do I change my phone number?Published on 7 Sept 2023Updated on 17 Nov 202513,965
- What is sub-account?Published on 22 Aug 2023Updated on 26 Dec 20251,782
- How do I download my account statements?Published on 6 Nov 2024Updated on 26 Dec 202558
- How do I change my authenticator app?Published on 11 Sept 2023Updated on 17 Nov 20254,016
- How do I create passkeys? (web)Published on 16 Aug 2023Updated on 17 Nov 20254,173
- How do I close my account? (app)Published on 22 Aug 2023Updated on 17 Nov 2025871
- How do I authorize a new device when I log in?Published on 31 Aug 2023Updated on 9 Oct 202513,408
Showing 1-15 of 36 articles